BRANCH MANAGER - TYRONE
Company: M&T Bank
Location: Tyrone
Posted on: October 11, 2024
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Job Description:
Overview:Manages all activities of a branch. Responsible for the
overall success of the branch operating model, including customer
and employee experience, digital engagement,
transactions/operations, servicing, and sales. Has personal
production responsibility.Primary Responsibilities:Responsible for
overall profitability by directing sales and business development,
meeting operational objectives and ensuring the branch achieves its
annual goals.Leads team through coaching, performance management,
and setting priority. Builds and develops branch staff.Identifies
Retail and Business Banking customer needs through the M&T
sales processes, using the tools and resources to assist customers
with short and long term solutions.Proactively prospects and grows
Business Banking relationships through outreach. Builds the bank's
presence in the communityConducts interviews and selects employees
based on staffing model.Actively models and coaches customer
service and needs determination behaviors. Reinforces and maintains
accountability for execution of Retail strategy.Ensures operational
and requirements are maintained, to include consumer and business
banking guidelines. Ensures compliance with operational, security
and control policies/procedures, preventing fraud and protecting
customer assets.Takes ownership of complex account servicing and
error resolution issues, including those escalated by other
Bankers. Provide coaching and guidance to improve and reduce future
problem resolution/escalations.Engages with all team members and
business partners as appropriate.Independently processes all
Business Banking loan requests up to $100,000. Proactively bundle
products and services as appropriate.Adheres to applicable
compliance/operational risk controls in accordance with Company or
regulatory standards and policies.Promotes an environment that
supports diversity and reflects the M&T Bank brand.Maintains
M&T internal control standards, including timely implementation
of internal and external audit points together with any issues
raised by external regulators as applicable.Completes other related
duties as assigned.Exercises usual authority of a manager
concerning staffing, performance appraisals, promotions, salary
recommendations, performance management and terminations.Scope of
Responsibilities:This position reports to a Retail Regional Manager
and leads the branch team to achieve annual sales and profitability
goals, and has a sound working knowledge of the overall operations
of the branch.Branch Managers have the responsibility to establish
and maintain federal registration requirements outlined in the SAFE
Act.Branch Managers must stay current on operational, product, and
system changes/enhancements, as well as demonstrate good risk
management decisions. In addition, Insurance licensing minimum
expectations must be maintained as outlined in MTS Licensed Banker
Academy document. Business Banking Specialist minimum expectations
will be set by both the Branch and Retail Regional Manager.Branch
Managers will typically spend some of their time servicing existing
customers, and the majority of the time growing the business
through proactive sales and outside calling activities.Branch
Managers are responsible for building productive partnerships with
appropriate areas of the bank to ensure customer needs, service
issues, and employee issues are resolved timely and accurately.
Branch Managers are responsible for taking full ownership of
customer issues until they are completely resolved.Supervisory/
Managerial Responsibilities:Branch Managers generally have direct
reporting responsibility for branch staff.Education and Experience
Required:Bachelor's degree,OR, in lieu of degree,Four (4) years'
relevant experience. Minimum three years sales experienceMinimum
two years' managerial experience or proven leadership abilities.At
Market Manager discretion/branch need, Life/Accident and Health
Insurance licensing required within 18 months of entry into
position. Note: branch provides training for licensing within 6
months.M&T Business Banking Specialist within 18 months of
hire.Demonstrated strong knowledge of Business Banking products,
services and client relationship management.M&T Way
CertifiedPrecision Leadership Certified Bi-lingual/Spanish
preferredWork with common PC software, including knowledge of
Microsoft Office software for word processing and
spreadsheets.Experience with Internet and email preferred.Education
and Experience Preferred:Demonstrated sales/business development
experience and success. Has fundamental understanding of
profitability.Excellent communication and interpersonal
skills.Proven ability to demonstrate and coach exceptional customer
service.Ability to communicate and function professionally with all
levels of personnel and business partners across the
organization.Strong financial services product knowledge
preferred.Strong organization, time management, and prioritization
skills.M&T Bank is committed to fair, competitive, and
market-informed pay for our employees. The pay range for this
position is $60,890.34 - $101,483.90 (USD). The successful
candidate's particular combination of knowledge, skills, and
experience will inform their specific compensation.LocationTyrone,
Pennsylvania, United States of AmericaM&T Bank Corporation is
an Equal Opportunity/Affirmative Action Employer, including
disabilities and veterans.
Keywords: M&T Bank, Frederick , BRANCH MANAGER - TYRONE, Executive , Tyrone, Maryland
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